Help & Support

Shipping time depends on the method you choose. Express Air Shipping typically takes 5-7 business days, while Standard Sea Shipping takes 30-45 business days. You can view detailed information on our Shipping page.

We offer free Standard Sea Shipping on orders over SAR375. Express Air Shipping has a fee based on the weight and destination of your package.

We accept all major credit cards, PayPal, and bank transfers. All payments are processed securely through our payment gateway.

Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and viewing your order history.

We offer a 30-day return policy on most items. Products must be in original condition with tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is defective.

Marketing codes provide discounts when applied at checkout. If you're a marketer, you can create unique codes for your audience. When customers use your code, you'll earn a commission on their purchases.

Customs duties and taxes may apply depending on your country's import regulations. We pre-pay most customs duties, but some countries may charge additional taxes upon delivery. These fees are the responsibility of the customer.

You can sign up for a marketer account during registration. Once approved, you'll have access to your marketing dashboard where you can create and manage your promotional codes.